Shipping & Returns

No. All our sales are made online.

All items displayed on our website are available to be shipped within the specified timeframe. However, there may be exceptional cases of stock shortages.

In such instances, we will inform you via email or phone regarding the unavailability of the selected item in your order. We will offer you the option to exchange it for another item or provide a refund for the unavailable article.

The applicable prices are those indicated on the website on the date of the order.

The prices that indicated for each products do NOT include VAT.

Sutran reserves the right to make, at any time and without notice, changes it consider appropriate, and may update products and prices depending on the new features that appear.

Shipments will be processed Monday through Friday.

Modification to the place of delivery by the customer will only be possible if your order hasn’t been left our facilities yet. If a modification is requested after the order has been left our facilities, the costumer will be charge for costs incurred by this procedure.

Orders placed on Friday, or on weekends, will be processed on the following working day.

1. Credit card

2. Paypal

We ship throughout the territory of the United States.

No. However, you can see our rates according to the destination of your order under “Shipping Costs and Delivery Times”.

In order to processing your return request, please fill out the return form by clicking on this link: Return form.

You will be able to return your items within 30 next days from the reception of your order.

Any exchange or return must be made within a maximum period of 30 calendar days from the date of receiving the order. To do this, you must contact our customer service beforehand using our contact form. No returns will be accepted without prior notification from the customer.

Returns will not be accepted for products that are not in the same condition as received (this may include accidental marks from trying on the garment, such deodorant stains and lint, hair, pet hair or similar). It is essential that the product is returned unused, unwashed, with the original tags and packaging. If any of the returned items do not comply with our return policies for any of the reasons mentioned, they will be destroyed and will not be refunded.

At Sutran, we recommend inspecting the merchandise upon receiving your package and before removing the tags and/or discarding any part of the original packaging.

No, due to hygiene and health reasons, exchanges or returns for underwear items (boxers and socks) won't be accepted except for defects. In such cases, the customer will contact Sutran through our contact form to assess the situation individually, and the return procedure will be agreed upon.

All shipping costs incurred for a return shall be borne by the customer.

Returns of orders that have benefited from FREE SHIPPING by reaching the required minimum purchase, and once the return is processed and no longer meets that required minimum, will incur the charge for the initial shipping fee.

In case of return, once the clothing has been received by the customer, and its good condition has been checked, refunds will be credited to the original purchaser’s method of payment.